> ## Documentation Index
> Fetch the complete documentation index at: https://docs.alterscope.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with the Alterscope API — contact channels, what each plan includes, and how to cite a request ID.

## How to reach us

Email **[support@alterscope.org](mailto:support@alterscope.org)** for help with the API, your account, or billing. Before you write, the [documentation](/develop/get-started/introduction) and the [errors reference](/develop/get-started/errors) resolve most integration questions.

## What each plan includes

| Plan                    | Support                                               |
| ----------------------- | ----------------------------------------------------- |
| **Free**                | Documentation and community resources.                |
| **Analyst / Team**      | Email support.                                        |
| **Enterprise / Custom** | Priority support, with terms agreed in your contract. |

Formal response-time commitments are part of Enterprise and Custom agreements — see the [SLA](/operations/sla) page.

## Always include the request ID

Every API response carries a **`request_id`** (in the response body's `meta`, and also returned as the **`X-Request-ID`** header). When something goes wrong, quote it in your ticket — it lets us trace the exact call end to end. Logging `request_id` (or `X-Request-ID`) on your side for every request makes support dramatically faster. See [Errors](/develop/get-started/errors) for where to find it.

## Reporting a degraded service

If the API itself looks down or degraded, check liveness with `GET /v1/health` and see the [Status](/status) page for how operational issues are communicated, then contact support with the affected `request_id`s.