Service Level Agreement

Formal service-level commitments — uptime, support-response times, incident communications, and service credits — are available on Enterprise and Custom plans and are agreed as part of the contract. We don’t publish standardized SLA figures here, because the terms are negotiated per agreement rather than fixed as a single published number. If your procurement process needs specific uptime, support-response, or service-credit terms, contact us and we’ll work them into the contract.

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What every plan gets

• A public health endpoint — GET /v1/health — you can probe for liveness.
• Self-serve plans (Free, Analyst, Team) run on best-effort availability, without contractual service credits.
• Enterprise and Custom plans add contractual SLA terms negotiated directly.

For how to reach support, see Support. For plan limits, see Pricing and Rate limits & tiers.