How to reach us
Email support@alterscope.org for help with the API, your account, or billing. Before you write, the documentation and the errors reference resolve most integration questions.What each plan includes
Formal response-time commitments are part of Enterprise and Custom agreements — see the SLA page.
Always include the request ID
Every API response carries arequest_id (in the response body’s meta, and also returned as the X-Request-ID header). When something goes wrong, quote it in your ticket — it lets us trace the exact call end to end. Logging request_id (or X-Request-ID) on your side for every request makes support dramatically faster. See Errors for where to find it.
Reporting a degraded service
If the API itself looks down or degraded, check liveness withGET /v1/health and see the Status page for how operational issues are communicated, then contact support with the affected request_ids.